Returns Information

Returns policy
We offer our customers complete peace of mind. If you’d like to return any items bought online from Ziggys Schoolwear we will be happy to refund or exchange the product in accordance with the conditions below, provided they are returned in a fully resaleable condition and you have cancelled the order within 30 days of receipt. Your statutory rights are not affected.
Cancelling an order
If you’ve already checked out, you cannot amend an existing order, please place a new order. You cannot change the delivery address for an order that has already been placed. We may, at our discretion, cancel or amend an order provided you call us within 30 minutes of placing the order, although we cannot guarantee that we will always be able to provide you with this facility.
Once the goods have been dispatched, any return or exchange must be processed in accordance with this returns policy.
Your legal right to return
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires us to provide you with goods in conformity with the contract and gives you the right to return goods purchased online without giving a reason (e.g. if your goods are not wanted) within 14 days starting from the day after the date of delivery.
We offer a 30 day goodwill returns policy. If you choose to return your product it should be returned unused and in a new, saleable condition, with original packaging and labels still attached, along with any free gifts within 30 days of delivery.
Any refund due will be credited to the card used for purchase within 3-5 days of our receipt of the returned goods. Your bank may take longer to process such transactions. We may reduce the amount refunded if the goods have been used or handled unreasonably before return.
Returning your item
We want you to be delighted with your purchase but we understand that there may be times when you are not entirely satisfied. If you have received your order and no longer want one or all of your products, and it is not excluded by our Returns Policy, please return your product(s) within 30 days in the following ways:
Returning to Store
• Simply pop in to your local Ziggys store with the items that are being returned within 30 days. Provide proof of purchase and a refund will be given on the same card used for purchase.
• To return your parcel via Royal Mail simply return the items to Ziggys Schoolwear, 6 Brackley Street, Bolton, BL4 9DR.
• Please ask for (and keep) a free certificate of posting.
Please note all returns cost will be paid by customer.